While GeekSQAD does offer on-site and remote support services, these are generally used for more routine repairs and check-ups.   More major services such as virus and malware removals, OS repairs and hardware upgrades require more time and more controlled procedures in controlled environments, including, above all, backup and protection of your computers data. Most off-site repairs are performed at a flat rate cost making the repairs more affordable for the customer and allows us to perform a much more complete and thorough service. 

Most repairs take 2-3 days to complete. There are situations where the repairs may take longer such as when parts have to be ordered. GeekSQAD strives to only use high quality, often original equipment replacement parts and not use cheap, knock-off, low quality parts that will only fail in a short amount of time. These parts are not always readily available, especially for older computers so it may take some time to source the proper replacement parts.

This is tough to answer until we have had a chance to fully evaluate the issues you are having with your computer.  When we schedule our free initial consultation with you, we will take the time to ask you about the problems you are currently experiencing, then make an initial assessment of what needs to be done to make sure your computer performs as you expect it.  To help with a figure, our average price is $80

Part of the free initial consultation is to determine the best options for you and your computer needs. Sometimes, upgrading to a new computer system may not be the best option for you.  GeekSQAD will assist you in identifying what you will need for your current computer to save you money. 

The protection of your data is the FIRST priority at GeekSQAD.  As long as your hard drive and data integrity are still in good shape, we always begins every upgrade or refresh service with a complete backup of your system and data. If there is a problem with the data on your system, we will notify you of the problem and discuss the options you have going forward.

Currently, there are over 150,000 new forms of viruses and malware released every single day. The most common ways they get into your system are through downloads of software from illegal download sites, vulnerabilities in your currently installed software, clicking on malicious links in emails or visiting a compromised website, even legitimate well known websites.  

The best ways to protect your computer include:

• Running a high quality virus/malware protection solution
• Run as a standard user and not as an administrator
• Ultimately, it comes down to the behavior of the users of the computer while surfing the Internet. 
• Ensure you are running behind both a software and a hardware firewall
• Keeping ALL of your installed software updated
• Never clicking on links in emails unless you are absolutely sure you know the origins of the message

Yes, we repair Apple desktop and laptops.